Returns and Exchanges
RETURNS
If you are not happy with one or more items from your order, we gladly offer you the possibility to return those items within 14 days from the date of delivery.
The returned goods need to be in their original condition, undamaged, unwashed and unused, with their original labels attached. Items that do not meet these conditions will be returned to the sender.
Please make sure to attach relevant information to your return. Return packages that do not contain an ordernumber, return form or customer details inside, cannot be processed as a return parcel. Without any information, no refund can be processed.
Shipping costs or import duties for a return shipment are not covered or reimbursed by feeēn mini. Feeēn mini is not responsible for paying the import duties of your package. Depending on the origin of the return package, you may be required to pay tax, customs fees, or other import duties. If the import fees are not paid beforehand, the return will not be accepted.
EXCHANGES
We do not offer a direct exchange service: in case you wish to exchange, we advise to return the item(s) and order the new size or item on our website.
EXCEPTIONS
For hygiene reasons, hipsters and boxers can only be returned if they are unused and in their unopened, original packaging.
Gift cards and gift wrapping are personalized and therefore can not be returned.
RETURN INSTRUCTIONS
If you wish to return anything within 14 days after de delivery, please notify us via info@feeenmini.com of which items you want to return and preferably also let us know why. We will then provide you with the return address.
You have 14 days to deliver us the items you would like to return from the moment we approve the return. After receipt of the returned goods we will refund the purchase price as soon as possible, usually within 7 days, using the same method you have paid your order with. Return shipment is at customer's own responsibility. Shipping costs will not be reimbursed.